Contact Us

Have a question about your order, shipping, or how to use SPOLBAN? Send us a message and we usually reply within one business day.

Frequently Asked Questions

When will I receive the item after placing the order?+
Depending on your location, we ship from either Canada or Japan, usually within 24–48 hours of your order. Your package will be sent via air letter mail, so please note that no tracking number will be provided. Delivery typically takes 7–10 business days, though the exact timing may vary depending on customs clearance and flight availability in your region.
If I'm not satisfied with the product, can I get a refund or return?+
Absolutely. We offer a 100% refund — no questions asked — on your first pack of SPOLBAN. Please note that we're unable to refund the shipping cost. Just reach out to our support team and we'll take care of the rest.
How often should I replace it?+
Replace your patch every 2 to 3 days. Each time you apply a new one, shift the placement slightly to avoid skin irritation. SPOLBAN is single-use and should never be reused.
Who should not use SPOLBAN?+
Do not use SPOLBAN if you are pregnant, have a known metal allergy (e.g. to nickel or chromium in stainless steel), or have an implanted electronic device such as a pacemaker. Stop use immediately if you experience redness, swelling, or itching, and consult a doctor or pharmacist.

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